Terms of Service

1. Who We Are

The SellDrop platform ("Service") is operated by SellDrop LLP, a limited liability partnership registered in England and Wales with registration number OC461138, whose registered office is at 128 City Road, London, EC1V 2NX, United Kingdom ("SellDrop", "we", "us"). You can contact us at support@selldrop.io.

2. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, merchants, and others who access or use the Service. If you use the Service on behalf of a business or other entity, you confirm that you are authorised to bind that entity to these Terms.

Our Acceptable Use Policy, Privacy Policy, DMCA Policy, and, for merchants, our Data Processing Addendum are incorporated into these Terms by reference.

3. Description of Service

SellDrop is a platform that enables merchants to create online storefronts, list digital products, process payments, and automatically deliver digital goods to customers. The Service includes, but is not limited to, storefront hosting, payment processing integration, order management, analytics, and API access.

4. Account Registration

To use certain features of the Service, you must register for an account. You must be at least 18 years old and capable of entering into a legally binding contract. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. By registering a merchant account you confirm that you are acting for purposes relating to your trade, business, craft, or profession.

5. Merchant Obligations

As a merchant using SellDrop, you agree to:

• Only sell digital products that you have the legal right to distribute.
• Comply with all applicable laws and regulations regarding your products and business practices, including consumer protection law that applies to your sales.
• Accurately describe your products and pricing.
• Fulfill all orders promptly and provide customer support for your products.
• Honour the statutory rights of your buyers, including any rights they have under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where they apply.
• Account for and pay all taxes that apply to your sales, including VAT where applicable.
• Not use the Service to sell prohibited, illegal, or fraudulent goods.

6. License Keys

License Keys is an optional feature available on paid plans. It lets a merchant issue license keys for software the merchant distributes, and lets that software check a key against our validation API.

• You are solely responsible for the software you license, for your end users, and for any support, refunds or disputes arising from it.
• You warrant that you own, or are licensed to distribute, every application for which you issue keys.
• The validation API is not a security product. We give no guarantee of uptime, and it must not be your only protection against unauthorised use of your software. You remain responsible for the security of what you distribute.
• When your software calls the validation API, we process hardware identifiers and IP addresses belonging to your end users. Those are personal data. You are the controller for that data and we act as your processor. You must disclose this collection in your own privacy policy and have a lawful basis for it under the UK GDPR and any other law that applies to you.
• Fair use limits apply to validation volume, key counts and project counts, and vary by plan. We may throttle traffic that exceeds them.
• You may license your own software. You may not resell, sublicense or otherwise make License Keys available to third parties as a standalone licensing or authentication service.
• We may suspend or withdraw the feature for your account where we reasonably believe it is being used in breach of these Terms or our Acceptable Use Policy.
• If your paid plan lapses, validation for your keys stops. Keep your plan current if your customers depend on your software continuing to run.

7. Buyers and Merchant Stores

Merchants operate their own stores on the platform. When you buy from a store hosted on SellDrop, your contract of sale is with the merchant, not with SellDrop. The merchant is responsible for the products it sells, its product descriptions, delivery, refunds, and complying with your legal rights as a buyer. SellDrop provides the underlying platform and is not the seller, reseller, or party to the sale. If you have a problem with a purchase, contact the merchant first; you can also report a store to us through our abuse reporting page.

8. Prohibited Products

Merchants may only list products permitted under our Acceptable Use Policy. Prohibited products and conduct are described in the AUP.

9. Payments, Fees and Taxes

SellDrop charges fees for use of the platform as outlined on our pricing page. Transaction fees are deducted from each sale processed through the platform. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, which will be added where required by law. SellDrop reserves the right to modify its fee structure with prior notice to merchants. Except where these Terms or the law says otherwise, fees are non-refundable.

10. Cryptocurrency Payments; Non-Custodial

SellDrop facilitates cryptocurrency payments on a non-custodial basis. Cryptocurrency payments settle directly to wallets and addresses controlled by the merchant. SellDrop does not take custody of, hold, or control buyer or merchant funds, does not exchange or safeguard cryptoassets on behalf of users, and is not a payment service provider or e-money issuer in respect of those funds. Merchants are responsible for the wallets and addresses they configure.

11. Chargebacks and Reversals

Cryptocurrency transactions are irreversible. For card-based or third-party processor payments, chargebacks and reversals are handled by the relevant payment provider under that provider's rules. Merchants are responsible for resolving disputes with their buyers and for any fees, reversals, or losses arising from fraudulent or disputed transactions.

12. Sanctions and Export Compliance

You may not use the Service in violation of financial sanctions or export-control laws that apply to you or to us, including sanctions made under the United Kingdom's Sanctions and Anti-Money Laundering Act 2018 and administered by the Office of Financial Sanctions Implementation (OFSI), United Nations sanctions, and, where applicable, European Union and United States sanctions. You may not use the Service to transact with any person, entity, or jurisdiction subject to such sanctions.

13. Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorised purpose.
• Attempt to gain unauthorised access to other accounts, systems, or networks.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload or distribute malware, viruses, or any other harmful code.
• Use the platform to launder money, process fraudulent transactions, or engage in any financial crime.
• Scrape, copy, or replicate the Service or its content without permission.

14. Content Safety

You must not upload or distribute illegal content through the Service, including child sexual abuse material. We use automated tools, including hash-matching technology provided by third-party infrastructure providers, to scan uploaded content for known child sexual abuse material and other illegal content.

Where such material is confirmed or suspected, we will remove it, terminate associated accounts, preserve evidence, and report it to law enforcement and other relevant authorities and organisations (including child protection bodies), together with associated account information, without prior notice to you.

15. Data Protection

Each party shall comply with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. Our Privacy Policy explains how we handle personal information for which we are the controller. Where your use of the Service as a merchant involves us processing your buyers' personal data on your behalf, you are the controller and we are the processor, and our Data Processing Addendum applies to that processing.

16. Intellectual Property

The Service, including its design, code, features, and branding, is owned by SellDrop LLP and protected by intellectual property laws. You retain ownership of the content you upload to the platform, but grant SellDrop a limited license to use, display, and distribute that content solely for the purpose of operating the Service.

17. Termination

We may suspend or terminate your account immediately if you materially breach these Terms or the Acceptable Use Policy, if we reasonably suspect fraud or other illegal activity, or if we are required to do so by law. We may otherwise terminate your account for convenience by giving you reasonable prior notice. Upon termination, your right to use the Service will cease. You may terminate your account at any time by contacting support. Any outstanding balances owed to you will be paid out according to our standard payout schedule, subject to lawful withholding for fraud investigations or amounts you owe us.

18. Warranties and Service Availability

The Service is provided "as is" and "as available". To the extent permitted by law, we exclude all conditions, warranties, representations, and other terms that might otherwise be implied into these Terms by statute, common law, or otherwise, and we do not guarantee that the Service will be uninterrupted, error-free, or secure. Nothing in this section affects any statutory rights you have that cannot be excluded or limited, including your rights as a consumer where they apply.

19. Indemnity

If you use the Service as a merchant, you will indemnify SellDrop LLP and its members, employees, and agents against all claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the products you list, sell, or deliver through the Service; (b) your breach of these Terms or the Acceptable Use Policy; (c) your infringement of any third-party rights, including intellectual property rights; or (d) your violation of applicable law, including tax, consumer protection, and data protection law. This section does not apply to individuals using the Service as consumers.

20. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to that, SellDrop LLP shall not be liable for any indirect or consequential loss, or for loss of profits, revenue, data, business, or goodwill, arising out of or in connection with your use of the Service. In no event shall SellDrop LLP's total aggregate liability arising out of or relating to these Terms or the Service exceed the greater of the fees you paid to SellDrop in the three (3) months preceding the event giving rise to the claim or 500 GBP.

21. Dispute Resolution

If you have a dispute with us, please contact us first at support@selldrop.io and we will try to resolve it informally. Subject to the consumer carve-out in the Governing Law section below, the courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms or the Service.

22. Governing Law

These Terms are governed by the law of England and Wales. If you are a consumer, this choice of law does not deprive you of the protection of any mandatory provisions of the law of the country in which you live, and you may bring proceedings in the courts of that country as well as in the courts of England and Wales.

23. Changes to Terms

We may modify these Terms from time to time, for example to reflect changes in the law, our Service, or our business. If we make a material change, we will give you reasonable advance notice by posting the updated Terms on this page, updating the "Last updated" date, and, where the change materially affects merchants, notifying merchants through the dashboard or by email. If you do not agree to the updated Terms, you should stop using the Service and may close your account; continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

24. General

These Terms, together with the policies they refer to, form the entire agreement between you and us regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force. A failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign our rights and obligations under these Terms as part of a reorganisation or sale of our business. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions.

25. Contact

SellDrop LLP, registered in England and Wales (registration number OC461138), registered office: 128 City Road, London, EC1V 2NX, United Kingdom.

If you have any questions about these Terms, please contact us at support@selldrop.io.