Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account.
• Merchant Information: Business name, payment details, and payout information necessary to process transactions.
• Transaction Data: Purchase history, order details, and payment information processed through the platform.
• Usage Data: Information about how you interact with the Service, including IP address, browser type, device information, and pages visited.
• Communications: Information you provide when contacting support or communicating through the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information (confirmations, invoices, receipts).
• Send technical notices, updates, security alerts, and support messages.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Personalize and improve your experience on the platform.
• Comply with legal obligations and enforce our Terms of Service.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the platform (e.g., payment processors, hosting providers, analytics services).
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of SellDrop, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum period as required by applicable financial regulations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Object to or restrict the processing of your data.
• Request portability of your data in a machine-readable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@selldrop.io.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve the Service. Essential cookies are required for the platform to function properly (e.g., authentication tokens). Analytics cookies help us understand how users interact with the Service. You can control cookie preferences through your browser settings, though disabling essential cookies may affect functionality.

8. Third-Party Services

The Service integrates with third-party services such as Stripe for payment processing, cloud hosting providers, and analytics tools. These services have their own privacy policies, and we encourage you to review them. SellDrop is not responsible for the privacy practices of third-party services.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@selldrop.io.